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Celebrating Dedicated Service to our Builders Merchant Customers

Customer Service

7 Years Dedicated Service to our Builders Merchant Customers

7 years ago SIG Construction Accessories launched the first dedicated Merchant Centre in Maidstone covering London & S.E. as a specialist division; they dedicate their focus on Merchant customers by offering them an exclusive telephone line, devoted team with expert technical advice and a next day delivery on all stock items. Since then we have opened centres in Bristol, London, Manchester, Glasgow and Tyneside.

The Merchant Centres were launched to provide our merchant customers with an extensive ‘second warehouse’, where they could select products from hundreds of different brands and receive impartial advice from our SIG Construction Accessories teams. The comprehensive expert product and application advice our teams offer within branch and on the phone is complemented by the onsite technical support available, which includes design services for masonry and groundwork projects.

7 years on and the aim of the centres is still the same – to provide a single point of contact and support to our merchant customers and to source and deliver products on time and within budget. Our Merchant Centres provide all the products and expertise required to support every construction project, from brickwork accessories and masonry to construction chemicals, waterproofing and groundwork products, and everything in between.

Continued support of merchant customers

Everything we’ve done to develop the Merchant Centres has been to bolster the services we offer to our merchant customers, with the ultimate aim of providing a comprehensive place where merchant customers receive all the advice and products they need from our highly trained experts. This service is backed up with our renowned nationwide branch network, so deliveries can be made wherever they’re needed in as quick a time as possible.

More information and contact details for our dedicated merchant centres can be found here: http://uk.siggroup.com/our-brands/sig-construction-accessories/specialist-service-centres/merchant-centre/